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Creating a New Customer
Every customer you sell to needs a contact record in CloudFFL. Here is how to create one. Step b...
What is a Contact?
In CloudFFL, a contact is any person or business you deal with — customers who buy firearms and a...
Searching & Filtering Records
As your business grows, you will have hundreds or thousands of records — customers, sales orders,...
Your User Profile & Settings
Your user profile controls your personal settings in CloudFFL — things like your name, password, ...
Understanding the Main Menu
Once you open an app in CloudFFL OS, you will see a top menu bar that runs across the top of the ...
The Dashboard
When you log into CloudFFL OS, the first thing you see is the home screen. Think of it as your fr...
How CloudFFL OS Helps Your Business
Running an FFL means juggling a lot: tracking inventory, processing sales, ordering from distribu...
Handling Delays & Denials
Handling Delays & Denials Not every NICS check comes back as "Proceed." Here is what to do when ...
4473 Workflow from POS
4473 Workflow from POS The ATF Form 4473 is required for every firearm transfer from a dealer to...
NICS Check Integration
NICS Check Integration NICS stands for the National Instant Criminal Background Check System. It...
Selling a Firearm at the Counter
Selling a Firearm at the Counter Selling a firearm at the POS works like any other sale — with o...
Closing & Cash Reconciliation
At the end of your shift (or end of the business day), you need to close the POS session. Closing...
Customer Returns at the Counter
When a customer brings something back, you can process the return directly from the POS. The POS ...
Printing Receipts
Receipts are proof of purchase for your customers and a record of the transaction for your shop. ...
Processing Payments (Cash, Card, Split)
After ringing up the products, you need to collect payment. The POS handles cash, cards, and spli...
Applying Discounts & Price Changes
Sometimes you need to adjust prices — a loyalty discount for a regular customer, a markdown on a ...
Ringing Up a Sale
This is the core action you will do dozens of times a day — adding products to an order and getti...
Opening a POS Session
Before you can ring up any sales, you need to open a POS session. This is like opening the regist...
POS Categories & Display
POS categories organize your products into groups on the POS screen, making it fast for counter s...
Setting Up POS Payment Methods
Payment methods define how customers can pay at the counter. You need at least one payment method...