Search Results

Understanding the basics of how card payments work helps you troubleshoot issues and answer customer questions with confidence. This page explains the payment flow in simple terms — it applies whether you use NMI, Authorize.net, or both. The Payment Flow Eve...

ShipStation is a shipping platform that connects to all the major carriers — UPS, FedEx, USPS, DHL, and more — so you can manage all your shipments from one place. The CloudFFL ShipStation integration brings that shipping power directly into your system, so yo...

Plan Availability: This feature is available on Professional and Enterprise plans. CloudFFL OS can automatically print shipping labels the moment ShipStation generates them — no manual downloading, no clicking print. Labels go straight from ShipStation to yo...

Plan Availability: This feature is available on Professional and Enterprise plans. Understanding when and how labels are auto-printed helps you troubleshoot issues. Trigger Points There are two events that can trigger auto-printing: 1. Label Created (Primary...

How Orders Become Shipments When a sales order is confirmed in CloudFFL OS, the system automatically creates a delivery order (also called an outgoing transfer). This is a stock.picking record — the central document for everything that happens during shipping....

Overview This is the most common shipping workflow for CloudFFL OS customers — small to mid-size firearms dealers, sporting goods retailers, and similar businesses. One person handles the order from start to finish. Step-by-Step Workflow 1. Order Comes In A cu...

What Is the Packages Feature? Packages in CloudFFL OS (Odoo) let you track physical shipping boxes as separate records. Each package gets its own: Package number (e.g., PACK0000001) Weight Package type (box dimensions, base weight) Contents (which products ar...

A Purchase Order (PO) is a formal document you create in CloudFFL when you need to buy products from a vendor. It records exactly what you're ordering, from whom, at what price, and in what quantity — before anything is received or paid for.Think of it like a ...

A purchase order moves through several stages in CloudFFL — from a simple request to a fully paid and recorded transaction. Understanding these stages helps you know where you are in the process at any given time.The Standard Purchase LifecycleFor non-firearm ...

Available on Professional plans and above. WooCommerce store sync connects an outside WooCommerce website to CloudFFL OS. If you'd rather sell from the storefront built into CloudFFL OS, that's available on Starter plans and up — ask us about the built-in webs...

CloudFFL OS keeps your WooCommerce quantities in line with your real stock so you don't oversell. Your on-hand count in CloudFFL OS is the master number — it's pushed out to your store, never the other way around. CloudFFL OS is the source of truth When your ...

Selling firearms online has an extra step that other products don't: the gun has to ship to a licensed FFL dealer, not straight to the customer's door. On WooCommerce, that part of checkout is handled by the CloudFFL for WooCommerce plugin, and CloudFFL OS wor...

Included on Starter plans and above. CloudFFL OS comes with its own online store, so you can sell on the web without any outside website. If you already run a separate WooCommerce site, you can connect that instead — see WooCommerce Store Sync (Professional pl...

At checkout, customers choose how they want their order delivered. You decide which delivery options appear and what they cost. Common delivery options Flat rate — a fixed shipping charge (for example, $9.95 per order). Free shipping — often used above a thr...

Because your store is built into CloudFFL OS, a web order is a sales order the instant a customer checks out. There's nothing to import — it's already in your system, ready to fulfill. What happens when a customer checks out The customer places their order a...

Selling a firearm online has one extra step compared to selling an optic or a box of ammo: the gun has to go to a licensed FFL dealer for pickup, not straight to the buyer. On your built-in store, this is handled for you — FFL dealer selection is part of Cloud...