Orders Flow In Automatically
When a customer places an order on your WooCommerce site, it appears in CloudFFL OS on its own — usually within moments. You manage and fulfill it like any other sales order; you don't have to re-key anything.
How orders arrive
Your store notifies CloudFFL OS the instant an order is placed or updated, so new orders show up in near real time. As a safety net, CloudFFL OS also checks your store on a schedule and pulls in anything it might have missed — so no order slips through, even if your website has a hiccup.
To turn this on, make sure Import Orders is enabled on the store, and register your store's order notifications (webhooks) using the Webhook secret you set when connecting. Your CloudFFL onboarding specialist can help wire this up.
What comes across on each order
- The customer — including guest checkouts. Guests are matched to an existing contact by email, or a new contact is created from their billing details.
- The items they bought, matched back to the right product or variation in CloudFFL OS.
- Shipping and totals, plus the order's status.
Order status
CloudFFL OS reads the order's status on your store and sets the sales order accordingly:
| Store status | In CloudFFL OS |
|---|---|
| Pending / On hold | Quotation (not yet confirmed) |
| Processing / Completed | Confirmed sales order |
| Cancelled / Refunded / Failed | Cancelled |
| Awaiting FFL | Imported but held until a dealer is chosen (see Firearms Orders & FFL Dealers) |
The same order can't come in twice. If your store re-sends an order (or the scheduled catch-up runs), CloudFFL OS updates the existing order instead of creating a duplicate.
Where to find new orders
New web orders appear under Sales → Orders, and each one is linked to its WooCommerce order so you can always trace it back to the store.